Customer Success Specialist
Who We Are:
We’re RealWork, a team of builders and problem-solvers based in Austin, Texas. Our mission is to help home service professionals earn the trust they deserve online.
RealWork is the marketing engine behind thousands of contractors nationwide. We transform their best jobs into SEO-optimized stories, photos, and reviews that drive growth. Through integrations with leading field service platforms, we automate review generation and creating job-level content - so every contractor’s online presence can finally reflect the quality of their real work in the field.
RealWork is based 100% in the US and headquartered in Austin, TX.
We’re seeking a dynamic and customer-focused Activation Specialist to serve as the dedicated point of contact for new customers during their first 90 days with RealWork. In this role, you will guide customers through onboarding, deliver tailored training sessions, and ensure they are set up for success in using the RealWork platform to grow their business.
Your goal is to turn new customers into confident, engaged users who fully understand the value of RealWork and are excited to continue their partnership with us.
- Act as the primary point of contact for new customers during their 90-day onboarding period.
- Deliver personalized training sessions and walkthroughs of the RealWork platform.
- Educate customers on best practices for using RealWork to:
- Expand their online presence
- Reach new customers
- Increase business and improve their bottom line
- Develop a deep understanding of each customer’s goals to provide relevant and strategic recommendations.
- Proactively monitor customer engagement and adoption, offering support and encouragement to drive platform usage.
- Troubleshoot issues and coordinate with internal teams to ensure timely resolutions.
- Document customer interactions and feedback to inform continuous improvement.
- Work collaboratively with Sales and Product teams to deliver a seamless customer experience.
- Help drive customer renewals and long-term engagement through effective onboarding.
- Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
- Gain a broad knowledge of our products to answer a wide variety of customer questions
- Use excellent communication skills to establish a conversational rapport and quickly determine customer needs
- A genuine enthusiasm for helping customers succeed, especially through phone-based support and training
- 2+ years of experience in customer success, account management, or sales, with a strong focus on phone-based interactions
- Exceptional communication skills, both verbal and written, with the ability to clearly explain complex concepts in a friendly and accessible way
- Highly organized, detail-oriented, and capable of managing multiple tasks and priorities simultaneously
- Experience managing a high volume of customer interactions across phone, email, and text channels preferred
- Quick to learn new technologies and adaptable in fast-paced environments; able to assess situations and identify efficient, effective solutions
- A strong team player who thrives in collaborative environments and is committed to shared goals
Why Join RealWork?
- Startup environment within a stable, industry-leading company
- Competitive salary and commission structure
- Excellent Health, Dental, Vision and Parental Benefits
- Regular team outings & events
- Flexible PTO
- 401(k)
RealWork is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local, state, and federal law or ordinance.
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