RealWork Labs is committed to privacy. We are not going to share any information that you don’t want us to share. We don’t sell your name, phone number, email or mail address to third parties. We don’t sell the names, phone numbers, email or mail addresses to third parties of those you ask to provide reviews. We won’t spam you, or those you ask to provide reviews. We want you to be confident that your information is safe with us.
RealWork Labs is a social application. At it’s core, it enables businesses to broadcast their location in real-time, and it enables customers to more easily find them. In addition to checkins, RealWork Labs also offers a means to email or text review requests to customers, as well as for customers to leave reviews by voice.
Review and checkin data, not including email addresses or phone numbers of those asked for reviews, is posted on the RealWork Labs network and to any plugins or API integrations you have activated to display that content on website(s). If you have activated webhooks, API integrations, Zapier integrations, or pushed reports then the checkin and review information including customer email address or phone number will be accessible to you through those integrations, and it is your responsibility to ensure that you do not make any personally-identifiable information public.
Review and checkin data, including the name, email address or phone number for those you have asked for reviews, will also be available to anyone you grant access to see it in your account on the RealWork Labs backend and in any of the integrations you have setup — so be security conscious.
The checkin data you create, and the reviews your customers provide (not including their email address or phone number), is public. If you do not want this information to be public, you should not use RealWork Labs.
Location based data is sensitive. We use geolocation data in several ways; RealWork Labs plugins, webhooks, API integrations, or Zapier integrations or their equivalents. The data we use enables customers to search for information based on location, and for businesses to broadcast location specific data, like their recent checkins from one of our plugins. We want to protect both businesses and customers and their locations. To do this we obscure geolocation data. What does that mean? Without getting too technical, we simply scramble the geolocation data a bit to make it so that we only get to the neighborhood level when displaying any geolocation data. We never list an address or an exact lat/long combination. The neighborhood is as close as we broadcast.
We will use your information to send you stuff. What kind of stuff? Well, when we add new features, we want you to know about it. If something comes up that is really important, we want you to know about it. What we won’t do is Spam you. You gave us your email address which means you trust us. Trust is something that you earn and since we earned your trust, we want to keep that trust.
Keep in mind that the government rules. If big brother comes knocking on our door asking for stuff, we will act tough at first, but then we will give-in and hand it over if we are legally obligated to.